Frequently Asked Questions

Querencia Serviced Apartments

Q – Is there an emergency alarm system?
Yes, each serviced apartment is fitted with the Safety Link emergency call system via telephone.

Q – Can I get Pay TV and Internet access?
Yes. Neither are provided, however residents are permitted to set up either service at their own costs.

Q – Can I customise my home?
Homes may not be altered or changed unless a request has been made and approved by on site managers. This decision is at the managers own discretion.

Q – What can I add to my garden?
Anything, within reason, may be added to the garden.

Q – Who looks after my lawn and garden?
On-site gardeners maintain resident gardens.

Q – Who maintains my apartment?
The interior of the serviced apartment is maintained by the resident, while the exterior cleaning and maintenance is looked after by management and cleaners.

Q – Can I rent out my apartment?

Q – Can visitors stay?
Yes, providing managers are informed prior to your visitor’s stay.

Q – Are pets allowed?
Yes, pets are allowed in consultation with on-site management.

Q – Where do I park my car?
There are individual and allotted car parking spaces available.

Q – Where is mail delivered?
Mail is delivered to the office and then distributed.

Q – Who collects my rubbish?
Contact on-site managers for this information.

Q – Where can I store my caravan, boat or trailer?
Contact on-site managers for this information.

Q – What happens when I go on holidays?
If residents plan to take holidays they must notify managers.

Q – Are the villages connected to public transport?
Yes, public transport facilities are nearby. However, there is not a daily route which goes directly past the villages. Village residents will need to find their own way or taxi to the station. The village bus is also available for weekly outings.

Q – Who pays for utilities such as water and gas?
For external apartments residents pay their individual fee, however, for residents living in the main lodge, a strata utility fee is included in their maintenance fee. There is a utility fee extra to the maintenance fee.

Q – Do I pay body corporate fees or council rates?

Q- Is my bond refundable if I cannot proceed with the lease of my new home?

Q – What sort of contract will I enter into?
Querencia residents will enter into a lifetime occupancy agreement.

Q – What is an ingoing contribution?
An ingoing contribution is the bond.

Q – When is the best time to enter a retirement community and how should we approach it?
Contact on-site managers for this information.


Q – When is the best time to enter a retirement community and how should we approach it?
According to the Retirement Villages Association (RVA), you will need to consider your needs and personal preferences and some key questions likely to emerge. For example, you should give thought to:
•    the type of accommodation you want to live in (whether it’s a villa, apartment or serviced apartment)
•    if it’s an RVA accredited village
•    where the village is located and if it has access to aged care facilities
•    the costs and fees
•    the activities and services at each village
•    if there are places such as libraries, churches and recreation facilities nearby

Q – What standard fittings and fixtures are available with my purchase?

Contact on-site managers for this information.